Information reviewed 20 September 2026
Check the ID and Registered Number
A status lookup can fail when the ID or mobile number does not match the application. Re-enter both carefully and use the number connected to the SRD record, not simply your newest SIM.
Old or Cancelled Records
An old, lapsed or cancelled application may no longer appear as an active record. Read any reapplication or cancellation message shown for your details.
Do Not Create Duplicate Applications Too Quickly
First rule out a typing or phone-number mismatch. Creating multiple applications can make it harder to understand which record is active.
When a New Application Is Appropriate
Reapply only when the current process indicates that no active application exists or a reapplication is required.
Frequently Asked Questions
Why does my status say no record found?
The ID/mobile combination may not match an active application, or the application may have lapsed or been cancelled.
Can a new SIM cause this?
Yes, if the status lookup expects the phone number registered with the application.
Should I apply again immediately?
Check the details and the application state first, then reapply only when required.