Information reviewed 20 September 2026
Why Identity Verification Matters
The SRD application relies on identity information matching official records. Differences in names, surname, date of birth or ID details can prevent an automated match.
Check the Source Record
If the underlying Home Affairs record is incorrect or recently changed, correcting the SRD form alone may not solve the mismatch. Make sure the official identity record itself is accurate.
Phone Number and Identity Are Different Issues
A changed phone number can stop you receiving OTPs or messages, while an identity mismatch concerns the personal record. Work out which issue is actually shown before taking action.
Protect Yourself
Do not send a photograph of your ID, selfie, PIN or OTP to people claiming they can manually clear verification. Use the recognised identity process for the application.
Frequently Asked Questions
Can a spelling difference cause a problem?
A mismatch between application details and official identity records can cause verification trouble.
Will a new application fix identity verification?
Not if the underlying identity record is still inconsistent. Correct the source information first.
What if my surname changed?
Make sure the relevant official identity record reflects the current lawful details before expecting automated systems to match them.