Information reviewed 20 September 2026
Confirm the Registered Mobile Number
An OTP is sent to the number on the relevant record. If that number changed, the message may be going to the old SIM.
Check Network and Message Blocking
Weak signal, SMS blocking, full message storage or a temporary network problem can delay an OTP.
Do Not Request Repeatedly
Repeated OTP requests can trigger timeouts or make it harder to know which code is valid. Wait for the current request to expire before trying again.
Never Share the OTP
An OTP proves control of the phone number. Do not give it to a person who contacts you offering grant help.
Frequently Asked Questions
Why is my OTP going to an old number?
The old number may still be linked to the application.
How long should I wait?
Delivery time varies; wait a reasonable period before requesting a new code.
Can an agent ask me to read the OTP aloud?
Do not disclose OTPs to unsolicited callers or helpers.