Information reviewed 20 September 2026
Why References Matter
A reference helps distinguish one application, enquiry or case from another. Keep it with the date and channel used so support staff can understand what you are following up.
Do Not Publish It Publicly
A reference number is not a card PIN, but it still belongs to your personal case. Avoid posting it together with your ID and phone number on public comments or social media.
If You Lost It
Use the recognised status or support process with your own verified details. Do not pay someone to “recover” a reference number.
Keep Screenshots Secure
If you save a screenshot containing personal information, store it privately and do not upload it into unrelated groups or forums.
Frequently Asked Questions
Is a reference number the same as an OTP?
No. An OTP is a short-lived verification code; a case or application reference identifies a record or interaction.
Should I share my reference publicly?
No. Keep case information private.
Can this site retrieve a lost reference?
No. It does not have access to official case-management records.